Frequently Asked Questions Touring Satellite Installations
Below are a few questions that our Customer Services Team get asked on a regular basis. Many calls we receive often need a simple solution, and we may be able to answer your query here. However, if in doubt please do call our Customer Service Team on 01553 811000 or (CLICK HERE) to contact them.
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How do I know where to point my satellite dish ?
The satellite will always in the same place, this is called geostationary. You will find the Astra 2 (Sky Digital) satellite at 28.2 degrees East of South. To help you quickly and easily locate the satellite signal, Maxview has a specially designed compass for this purpose
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Can I use my satellite receiver from home ?
Yes you can, for a non subsidised box, and as long as you are out of your initial 12 months period for a subsidized box.
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Do I have to subscribe to Sky to be able to receive digital satellite television ?
No. you can purchase your satellite receiver from Maxview. If you have a permanent address, and pay your TV license, you can obtain a Free To Air viewing card from the BBC (0870) 2438000.
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What channels will I receive with a free to view, viewing card ?
You will receive all terrestrial channels i.e BBC1, BBC2 ITV1, Channel 4 & Channel 5 plus a selection of BBC radio and a selection of Sky's Free To Air channels.
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Can I receive a free and comprehensive list of all available channels covering the UK and Europe ?
Yes. There are a number of websites where you can pickup this information. Some are listed in our "Links" section.
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Do I have to adjust my satellite dish and satellite receiver to pick up channels being broadcast between the North and South Beams ?
No. the system requires no adjustment. The 'Satellite Footprint' or projected beam is set by your satellite broadcaster and can only be picked up by physically being inside the footprint area. However, a satellite receiver's default transponder is set to the North Beam. If you travel to Southern Europe, you may need to change the default transponder settings. More details can be found here
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Will I receive the same digital clarity with a portable system as I receive at home ?
Yes. As long as you have clear line of sight above trees and buildings you will be able to receive the same picture quality as at home.
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Can I receive my local news channel whilst I am away from home ?
Yes. When you receive your Sky viewing card (Sky subscription or Free To Air) your local news channel will have been determined for you through your postcode. This means as long as you are inside the Astra 2 footprint you will receive your local news.
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Do I have to use a satellite finder to find my signals ?
Not always, although it can greatly aid satellite reception because of the 'satellite delay' of around 5-10 seconds. You would have to make the smallest of adjustments of your satellite dish and hold for 10 seconds until the signal is displayed. Not only this would take an incredibly long time to setup, you would be likely to pass the signal without knowing.
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