CONNECT

MXL028

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TROUBLESHOOTING

• Check fuse

• Check power cable connection

• Leisure battery voltage is low

• Check fuse rating is 4A

• Check antenna unit is not obstructed

• Contact Maxview Customer Service

• After 15 minutes of searching, the satellite dish will return to the park position.

This means the system was unable to locate the chosen satellite.

• Ensure all cable connections are correct at the rear of the control box. See instructions above for more information

• Ensure you have clear line of sight to the south sky

• Try selecting a different satellite. If your system locks on to a different satellite, you may require a software update. Use the Connect app to check if satellite updates are available

• Ensure your satellite receiver is set to the same satellite as your Connect. For UK channels you will need to ensure both the receiver and Connect are set to Astra 28. Perform a channel search on your TV/receiver as the channel you have selected may have moved or may not exist anymore.

Note - new channels are normally added to the bottom of the channel list. See receiver instructions.

• The Connect can lock onto a satellite without connection to a receiver. Check the connections between the Connect Control Box, receiver and TV.

Unfortunately, your Connect may need to be serviced by an installer. Contact your dealer or our Customer Service Team, with your model number and serial number to hand.

It is important you DO NOT travel until the antenna unit has been lowered or removed:

• If the dish is facing the rear of the vehicle, with the use of a 17mm spanner it is possible to loosen the 2 main bolts to lower the dish arm. Once the arm has been collapsed, retighten the bolts before travelling.

• Alternatively you will need to remove the antenna unit from the roof by releasing the 6 x M6 Nuts.

Carefully lift and place antenna unit on its side so that the underneath is accessible. Remove plastic connector covers with a pozi no2 screwdriver. Disconnect cables so that antenna unit can be removed from the roof. Make sure cables are secured to the roof before travelling.

• Ensure the Fuse rating is 4A

• Ensure the antenna is not obstructed when moving

• Ensure control box in turned on

• Ensure device Bluetooth™ is switched on

• Ensure you are within range of Control box. If you are unsure we suggest moving next to the control box.

1. User may have entered software update mode without completing the process.

The old software has now been removed.

2. Select ‘settings’ followed by ‘change satellite pack’ to reinstall software.

• Ensure control box in turned on

• Ensure device Bluetooth™ is switched on

• Ensure you are within range of Control box.

If you are unsure we suggest moving next to the control box.

• There may be Elevation or Azimuth error. See above.

• A delay in message passing between the phone/tablet and control box is likely to be a result of Bluetooth interference. This can be caused by the use of other electrical appliances such as, microwave ovens, wireless speakers and power sources.

• Bluetooth™ and Wi-Fi share the same 2.4GHz frequency spectrum, which can cause the radio signals to interfere with each other.

• The coax cable and connectors used with some types of satellite dishes can also cause interference.

Check cables for damage that could cause RF leakage.

See https://support.apple.com/en-gb/HT201542 for more information on Bluetooth™ interference.

• To view and update satellite packs, the app must have access to the internet through a 3G, 4G or Wi-Fi connection.

• Ensure you have access to the internet before selecting the ‘change satellite pack’ page.

• To complete a software update you must have:

1. Access to the internet through a 3G, 4G or WIFI connection.

2. A Bluetooth™ connection between the app and the control box

Therefore:

• Ensure control box in turned on

• Ensure device Bluetooth™ is switched on

• Ensure you are within range of Control box.

If you are unsure we suggest moving next to the control box.

• Ensure you have a reliable connection to the internet.